Refund and Cancelation

Parallel Universe Jewelry Studio

Last updated: March 2026

Parallel Universe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a booking, purchase a product, or interact with us in any way.

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Cancellation & Rescheduling

Bookings may be rescheduled subject to availability.
Cancellations made less than 4 hours before the workshop may not be eligible for a deposit refund.
In rare circumstances where our studio must cancel a session, guests will be offered either:
* A full refund, or
* The option to reschedule.

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Satisfaction & Refund Policy

Our workshops are hands-on creative experiences, where participants learn traditional techniques and produce their own handmade jewelry.

Because each guest creates their own piece:
* The final result depends on the participant’s design choices, skill level, and creative process.
* Minor imperfections are a natural part of handmade jewelry.

Our studio is committed to supporting guests throughout the process.
If a participant encounters an issue with their finished piece, they are encouraged to contact us. Our studio may offer:
* Adjustments
* Repairs
* Re-plating
* Exchanges

At our discretion.
Refunds are generally not issued for completed workshops, as the experience and materials have already been provided.