Last updated: March 2026
Parallel Universe is a hands-on creative experience where guests learn traditional jewelry-making techniques and craft their own piece with guidance from our silversmiths.
By booking or participating in a workshop with our studio, you agree to the following Terms and Conditions.
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# 1. Bookings
Bookings can be made through our official website, WhatsApp, or authorized booking partners.
A booking is considered confirmed once you have received confirmation from us via email or WhatsApp.
Workshops operate on a scheduled time-slot basis. Participants are required to arrive 10 minutes before the session begins.
Late arrivals may result in reduced workshop time.
For groups larger than 5 participants, a deposit may be required in advance.
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# 2. Workshop Experience
Our workshops are designed as creative experiences where participants learn traditional Balinese silver-making techniques and create their own jewelry
Participants understand that this is a guided creative workshop, not a jewelry manufacturing service.
Because the process involves handmade work, fire, and tools:
* Participants must follow all safety instructions from our silversmiths and staff.
* Our team will guide and assist throughout the process, but the final outcome depends on each participant’s own work and creative decisions.
Each piece created in the workshop is unique.
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# 3. Material Policy
Our workshop fee does not include silver, brass, or gold materials.
Materials are charged separately according to the current price per gram, as displayed in the studio and on our website
All material usage is measured using digital scales during the workshop.
Due to global market fluctuations, material prices may change without prior notice.
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# 4. Design Limitations
Participants are free to design their jewelry; however:
* Extremely complex designs may not be possible within the workshop time.
* Our silversmiths may recommend simplifying designs to ensure a successful result.
Our goal is to ensure every guest completes a meaningful piece they can take home.
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# 5. Stones and Additional Materials
Our studio offers a selection of natural stones and decorative materials.
Prices for these materials are clearly displayed in the studio.
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# 6. Safety
Jewelry making involves:
* Open flame
* Metal tools
* Heat and chemicals
Participants must:
* Follow all safety instructions
* Wear appropriate clothing
* Avoid loose accessories, untied hair, or unsafe behavior
Our studio reserves the right to stop participation if a participant behaves in a way that may endanger themselves or others.
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# 7. Cancellation & Rescheduling
Bookings may be rescheduled subject to availability.
Cancellations made less than 4 hours before the workshop may not be eligible for a deposit refund.
In rare circumstances where our studio must cancel a session, guests will be offered either:
* A full refund, or
* The option to reschedule.
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# 8. Photography & Media
Photos and videos may be taken during workshops for documentation and promotional purposes.
By participating in the workshop, guests agree that photos or videos taken in the studio may be used for marketing, social media, or promotional content.
If a participant prefers not to appear in photos, they may inform our staff before the session begins.
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# 9. Personal Belongings
Participants are responsible for their personal belongings.
Our studio is not liable for the loss, damage, or theft of personal items.
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# 10. Finished Jewelry
Participants take home the jewelry they create during the workshop.
As handmade pieces, minor imperfections are part of the creative process and reflect the authenticity of handcrafted work.
If a participant encounters issues with their piece after the workshop, they may contact our studio for assistance.
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# 11. Liability
By participating in the workshop, guests acknowledge the nature of jewelry-making activities and agree that our studio shall not be held liable for injuries or accidents resulting from misuse of tools or failure to follow instructions.
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# 12. Changes to Terms
Our studio reserves the right to update these Terms and Conditions at any time.
The most current version will always be available on our website.
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# 13. Contact
For questions regarding bookings or policies, please contact us via our official WhatsApp:
+62 811 1994 168
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# 14. Force Majeure
Our studio shall not be held responsible for delays, cancellations, or changes caused by circumstances beyond our control.
These may include, but are not limited to:
* Natural disasters (earthquakes, volcanic activity, floods)
* Government regulations or travel restrictions
* Public health emergencies
* Power outages
* Supply chain disruptions
* Significant fluctuations in global silver prices
* Any other unforeseen events affecting normal operations
In such situations, our studio will make reasonable efforts to:
* Reschedule the booking, or
* Provide alternative solutions where possible.
Force majeure events do not automatically entitle participants to refunds if the service has already been partially delivered or prepared.
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# 15. Satisfaction & Refund Policy
Our workshops are hands-on creative experiences, where participants learn traditional techniques and produce their own handmade jewelry.
Because each guest creates their own piece:
* The final result depends on the participant’s design choices, skill level, and creative process.
* Minor imperfections are a natural part of handmade jewelry.
Our studio is committed to supporting guests throughout the process.
If a participant encounters an issue with their finished piece, they are encouraged to contact us. Our studio may offer:
* Adjustments
* Repairs
* Re-plating
* Exchanges
At our discretion.
Refunds are generally not issued for completed workshops, as the experience and materials have already been provided.
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# 16. Intellectual Property
All designs, workshop concepts, teaching materials, processes, branding elements, and creative content used in our studio remain the intellectual property of Parallel Universe Jewelry Workshop.
Participants are welcome to:
* Create jewelry for personal use
* Share their creations on social media
* Celebrate their experience with friends and family
However, the following are not permitted without written permission:
* Reproducing our workshop format for commercial purposes
* Copying studio concepts, teaching methods, or branded experiences
* Using our studio’s intellectual property to operate competing workshops
Our studio deeply values creativity and collaboration, and we appreciate respect for the work and traditions that shape this experience.
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# 17. Health, Safety & Fitness to Participate
Our workshop involves the use of tools, open flame, heat, and metalworking equipment.
By participating, guests confirm that they are physically and mentally fit to take part in the activities.
Participants must:
* Follow all safety instructions provided by our staff
* Use tools responsibly
* Inform our staff of any injuries, medical conditions, or limitations that may affect participation
Participants who appear to be under the influence of alcohol or drugs may not be permitted to participate in the workshop for safety reasons.
Our studio reserves the right to refuse participation if a guest’s condition may pose a risk to themselves, other guests, or staff.
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# 18. Minimum Age Requirement
Due to the nature of jewelry-making tools and equipment:
* The recommended minimum age for participation is 5 years old.
* Participants under 9 years old must be accompanied by a parent or guardian during the workshop.
Parents or guardians are responsible for supervising children at all times.
Our staff will provide guidance, but the safety and behavior of minors remain the responsibility of the accompanying adult.
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# 19. Creative Process Acknowledgment
Jewelry making is a hands-on creative process that involves experimentation, learning, and patience.
Participants understand that the workshop is a learning experience, not a production service.
Guests may encounter:
* trial and error
* design adjustments
* unexpected results
* learning moments
These are natural parts of the jewelry-making journey.
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# 20. Time & Craft Process
Jewelry making involves multiple stages including:
* designing
* cutting
* shaping
* soldering
* sanding
* polishing
The pace of the workshop may vary depending on:
* the complexity of the design
* the number of participants in the session
* the learning pace of each guest
Participants are encouraged to embrace the rhythm of craftsmanship.
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# 21. Studio Atmosphere
Our studio is a shared creative space where guests from around the world come together to learn and create.
Participants are expected to contribute to a respectful and positive environment by:
* respecting staff and fellow participants
* maintaining patience during the creative process
* supporting a collaborative and welcoming atmosphere
Our studio reserves the right to remove participants whose behavior disrupts the experience of others.
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By booking, attending, or participating in any workshop or activity at Parallel Universe Jewelry Workshop, guests acknowledge that they have read, understood, and agreed to these Terms and Conditions.